STORE POLICY

Dreamscape Canvases Customer Care Policy

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1. Service Availability: Our Customer Service Team is available to assist you with any queries or issues seven days a week. You may reach us via email, phone, or live chat on our website.

2. Response Time: Our commitment is to respond to all customer inquiries within 24 hours. During peak times, our response time may be slightly longer, but we will do our utmost to respond as promptly as possible.

3. Issue Resolution: We aim to resolve all customer issues within 72 hours from the time the issue is identified. If the resolution requires more time, we will communicate this to the customer, providing regular updates until the issue is resolved.

4. Respectful Interaction: We are committed to providing a safe and respectful environment for our customers. We expect our customers to treat our Customer Care Team with the same respect. We reserve the right to end any interaction that involves inappropriate behavior, including offensive language or threats.

5. Data Privacy: We value your privacy and ensure that your personal data is handled in accordance with our Privacy Policy. Information shared with our Customer Service Team will be used solely for resolving your queries or issues.

6. Product Information: Our team is trained and well-versed in all products available on our website. We will provide accurate information and advice on product selection to enhance your shopping experience.

7. Order Status Updates: Our customers will be kept informed of their order status via email notifications. In the case of any delays or issues, we will promptly inform the customer with an explanation and proposed resolution.

8. Returns & Refunds: Our team will assist with the returns process as outlined in our Return & Refund Policy. We aim to process all refunds within 3-5 business days upon receiving the returned item.

9. Feedback: We value customer feedback and use it to continuously improve our services. We encourage customers to share their experiences with us, both positive and negative.

 

By engaging with our Customer Care Team, you agree to abide by this policy. We reserve the right to update or modify this policy at any time without prior notice.

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Thank you for choosing Dreamscapes Canvases, where customer satisfaction is our top priority!

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(Updated as of July 31, 2023)